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Your Online Reputation Drives HCAHPS Scores Lead Publication
HEALTHCARE AND MEDICAL • Healthcare Services

Your Online Reputation Drives HCAHPS Scores

Can you predict the outcome of patient satisfaction surveys by reading online reviews of past and present patients? Does improving your hospital's online reputa...

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Your Online Reputation Drives HCAHPS Scores Report
HEALTHCARE AND MEDICAL • Healthcare Services

Your Online Reputation Drives HCAHPS Scores

Can you predict the outcome of patient satisfaction surveys by reading online reviews of past and present patients? Does improving your hospital's online reputa...

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Top 5 Collaboration/CX Technology Issues Facing Enterprises in 2025 Report
INFORMATION TECHNOLOGY • Networking and Communications

Top 5 Collaboration/CX Technology Issues Facing Enterprises in 2025

Enterprise IT/communications professionals face an array of challenges, from the impact of AI to strategies for the cloud, CX, AV/video for meeting rooms, and s...

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Vaping in the Workplace: A Bigger Issue than You Think Report
HUMAN RESOURCES • Workforce Management

Vaping in the Workplace: A Bigger Issue than You Think

New research shows startling prevalence and negative impact on productivity among vapers, non-vapers, and parents of kids who vape As the nation navigates to a...

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AWS GovCloud (US) Celebrates 10th Anniversary and a Decade of Digital Transformation in the Federal Government Report
HUMAN RESOURCES • Workforce Management

AWS GovCloud (US) Celebrates 10th Anniversary and a Decade of Digital Transformation in the Federal Government

Next-generation cloud offerings, led by Amazon Web Services (AWS) GovCloud (US), have matured to support the mission-critical objectives of national security, d...

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State of Cybersecurity in Health Care Organizations Report
INFORMATION TECHNOLOGY • Security

State of Cybersecurity in Health Care Organizations

Learn why new internet security threats drive improved practices for the Health Care industry. Health Care is often considered a lucrative business for those i...

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AI Readiness: Contact Centers are at the Bleeding Edge of AI's Business Impact Report
SALES • Sales Tools

AI Readiness: Contact Centers are at the Bleeding Edge of AI's Business Impact

AI is revolutionizing the contact center industry, bringing about new ways of working, improved agent and customer experiences, and increased value for organiza...

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Check Please! How Restaurant, Retail and Hospitality Businesses are Managing Cybersecurity Risks Report
HUMAN RESOURCES • Workforce Management

Check Please! How Restaurant, Retail and Hospitality Businesses are Managing Cybersecurity Risks

An independent study commissioned by FreedomPay and Cornell reveals unique insights into the management of cybersecurity by small, medium, and large-size enterp...

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Top 10 Things We Learned in 2025: Unified Communications & Collaboration Edition Report
INFORMATION TECHNOLOGY • Networking and Communications

Top 10 Things We Learned in 2025: Unified Communications & Collaboration Edition

A look back at the most important insights and lessons from last year. If there is one thing pretty much everyone learned in 2025, it’s the importance of AI...

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How Employers Can Prepare for ACA Change Report
HUMAN RESOURCES • Benefits

How Employers Can Prepare for ACA Change

Ready for change? ACA is still the law, but more change is coming. Federal and state changes to the ACA are coming. Employers have worked hard over the past fe...

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The State of the Contact Center in 2026 Report
SALES • Sales Force Management

The State of the Contact Center in 2026

Balancing AI Innovation with Human Connection to Reimagine Customer Experience ICMI conducted the survey in August and September 2025 via emailed invitations t...

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Raconteur Financial Automation: Expenses Report
INFORMATION TECHNOLOGY • Enterprise Applications

Raconteur Financial Automation: Expenses

Automation technology is changing the way spending is managed – and giving employees the time they need to focus on the business that matters. This free repor...

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State of the Data Center 2026 Report
INFORMATION TECHNOLOGY • Data Infrastructure

State of the Data Center 2026

Ten years of data reveals how AI is reshaping data center design, power, density, and talent Over the past decade, data centers have transformed beyond recogni...

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Top 4 Smokeball Alternatives Report
INFORMATION TECHNOLOGY • Enterprise Applications

Top 4 Smokeball Alternatives

Smokeball might seem like a great fit for your business, but is it the best fit for your business? To be sure, it helps to know how the competition stacks up. W...

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5 Trends That Will Impact Contact Centers in 2025 Report
SALES • Sales Tools

5 Trends That Will Impact Contact Centers in 2025

As contact centers adapt to new technologies and changing workforce dynamics, five key trends are shaping the future of customer service. From AI’s impact to...

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Your Employee Engagement Survey Is Lying to You Report
HUMAN RESOURCES • Workforce Management

Your Employee Engagement Survey Is Lying to You

Why you need comparative analytics to save you time, money, and legitimacy. An employee engagement survey is a smart first step toward shaping an intentional c...

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Quality, Complexity Management and Trust Emerge as Keys to Success Across Competitive Digital Experience Markets Report
INFORMATION TECHNOLOGY • IT Infrastructure

Quality, Complexity Management and Trust Emerge as Keys to Success Across Competitive Digital Experience Markets

Today, we live in a no-compromise economy. Technology and consumer expectations have converged to a point where people expect all their key demands to be met....

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