Roadmap to Recovery: Guide to Using Automated Outreach to Drive Patient Volume, Create Revenue, and Ensure Continuity of Care

The loss in patient volume due to care that was deferred during peak phases of COVID-19 is creating outsized effects on both health outcomes and financial sustainability for providers. It now becomes essential to ensure patients schedule and complete delayed visits, tests, procedures, surgeries, and feel comfortable returning for emergency visits. Learn how patient outreach can help engage more patients and bring back revenue as your facilities reopen for non-emergent care.

As new surges in COVID-19 continue to grip the country, hospitals are once again ramping up operations to care for these patients. At the same time, they are recognizing that office visits, outpatient tests, and elective procedures, which had been cancelled or deferred during peak stages of the pandemic, can no longer be put off.

Ultimately, adapting to the rapidly changing healthcare delivery system and understanding patient needs during this trying time can mean the difference between organizations that will continue serving their communities for decades to come and those that will be forced to close.

In this guide, we will discuss four ways of using patient outreach to help engage more patients and bring back revenue as your facilities reopen for non-emergent care: