Empathetic AI: How GenAI Virtual Agents Will Be Leveraged
Imagine you're shopping online or in a store and have a question about a product. But you don’t want to find a store employee or call into their contact cente...
Executive Abstract
This AI assistant not only understands your questions but can also pick up on your facial expressions and body language via your video discussion, to respond with empathy and some level of emotional intelligence.
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